Who We Are

Employment Opportunities

Consumer Credit Counseling Service of Delaware Valley is committed to the full utilization of all human resources and to a policy of equal employment opportunity. Our service will not discriminate against employees or applicants for employment on any legally-recognized basis including but not limited to race, age, color, religion, veteran status, marital status, national origin, sex, pregnancy, familial status, ancestry and physical or mental disability. CCCSDV's equal employment opportunity policy applies to all aspects of employment, including recruiting, hiring, training, transfer, promotion, job benefits and educational assistance.

To apply for an open position, please e-mail or send resume and cover letter indicating job opening to:

Human Resources

Consumer Credit Counseling Service of Delaware Valley

1608 Walnut Street, 10th Floor

Philadelphia, PA 19103

Available Positions:

Resource Broker

Senior Community Educator

AmeriCorps VISTA Opportunities

Credit Counselor

Customer Service Representative

Job Title:	Resource Broker
Posted:	July 1, 2008
Location:	Philadelphia

Position Summary:

The Resource Broker position is a field position traveling throughout a specific neighborhood (s) to provide counseling and recommendations after thorough review of the client’s budget. Recommendations will be outlined in the client action plan, and may include application for mortgage loan products, enrollment in a Debt Management Plan (DMP), and referral to legal assistance. Counseling services will take place in various locations at the convenience of the client.

Qualifications:

The Resource Broker position is a field position traveling throughout a specific neighborhood (s) to provide counseling and recommendations after thorough review of the client’s budget. Recommendations will be outlined in the client action plan, and may include application for mortgage loan products, enrollment in a Debt Management Plan (DMP), and referral to legal assistance. Counseling services will take place in various locations at the convenience of the client.

Essential Functions:

Have specialist knowledge of a full range of benign products and services for homeowners.
Provide counseling services in locations convenient for the client such as their home, workplace, community center or place of worship.
Make it as convenient as possible for the client to understand their situation with all available remedies, and to implement those remedies with as few extra steps and referrals as possible.
Provide personal counseling, financial needs assessment, recommendations of appropriate loans and grants, and assistance with applications.
Continue as an advocate for the client through the lending and grant-awarding process and a resource for the client after the loan/grant have been obtained to help them through difficulties that may arise later.
Connect the client with additional financial programs and services offered by CCCSDV or other appropriate resources in order to move the client into financial stability.
Identify homeowners who are already in foreclosure and in need of legal assistance, connect them with Community Legal Services and continue to follow client to resolution.
Work a flexible schedule and non-traditional working hours to meet client and business needs.
Compose correspondence and presentations with proper spelling, grammar and articulation.
Communicate accurately and clearly to internal employees and external partners
Maintain regular and predictable attendance

Travel
Position is a field based position without a home base office. Travel will be to and from a specific (assigned) Philadelphia neighborhood (s) is required as well as surrounding counties to attend housing meetings and functions.

Requirements

Demonstrated commitment to work with low to moderate income families
Strong organizational and communication skills
Ability to work independently with little supervision
Effective time management
Strong producer
Must have a car with insurance and a valid driver’s license

Physical Demands:
Position requires incumbent to travel with mobile computer equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:
The environment for this position is a non-standard office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title:	Senior Community Educator
Posted:	July 1, 2008
Location:	Philadelphia Office

Position Summary:
Assists the Director of Education Programs in fulfilling education mission of CCCS and the delivery of its consumer credit education programs and activities.

Qualifications:

Minimum of 5 years of experience in the areas of financial education or related areas
Excellent presentation and interpersonal skills
Experience working with community organizations
Ability to travel with CCCS service areas footprint (5 county area)
An energetic self-starter a plus
Ability to manage deadlines and multi-task under varying conditions
Knowledge of all Microsoft applications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

Instruction
Conducts off site seminars, workshops, and presentations on a variety of budget, credit, and money management topics.
Creates opportunities for growth in the number of educational presentations and attendance by expansion of presentations to existing markets.
Creates name recognition through educational presentations, expos and trade shows
Evaluates education programs on a continuing basis to revise and/or update content and effectiveness.
Coordinates and participates in media events to promote the understanding of the CCCS programs and philosophy, and educating the public in the wise use of credit and money management.
Performs special projects and/or assignments as directed by the Vice President Programs and Director of Education Programs.
Completes all required paperwork and reporting relating to education workshops and related activities.

Travel
Travel extensively within five county service area territory by automobile.

Physical Demands:
Position requires incumbent to provide appropriate class material for workshop participants and community outreach events. These materials may, at times, be a considerable weight to transport. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:
The environment for this position is varied. In addition to the office responsibilities, there are off-site workshops, presentations and community outreach events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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AmeriCorps VISTA Opportunities

Exciting opportunity in Center City Philadelphia to join the Greater Philadelphia Financial Stability Project, housed at Consumer Credit Counseling Service of Delaware Valley. The project is comprised of four Americorps VISTA positions.

The project has four main focus areas and opportunities, including:

Education Services Specialist
Communications and Marketing Specialist
Counseling Operations Specialist
Agency Operations Specialist

Posted:	May 1, 2008
Job Title:	Education Program Specialist - AmeriCorps* VISTA
Location:	Philadelphia
Reports to:	Education Program Director

Position Summary:
The Education Program Specialist is responsible for assisting with the development of comprehensive strategic plan to manage and grow CCCSDV education programs.

Qualifications:

AA degree and/or equivalent work experience.
Excellent oral and written communication skills required.
Previous experience with financial education program management, social marketing and public speaking and event planning is a plus.
The ability to initiate, maintain and follow-through with relationships is key to this position.
An energetic self-starter is preferred. Candidates who are well connected within the greater Philadelphia metropolitan area are strongly preferred.
Knowledge of all Microsoft Office applications is essential. This person needs to manage deadlines and multi-task under varying conditions.

Program Coordination

Assist with the development of an overall strategic plan to reach internal program goals within the key areas of program participation, advertising campaigns, and community partnerships
In concert with the Program Quality Director and Education Program Director, collect and analyze financial education data for outcome measures.
Prepare and conduct presentations to funders, corporations, civic groups, and financial institutions when necessary
Develop program curriculum and modify to fit community need
Facilitate Motivational Wealth-Building Philadelphia Saves workshops
Work with participating organizations to effectively train and promote programs to their constituents
Research, identify, and recruit new community partners
Join and participate in appropriate groups, committees, networking events to expand and build community network
Actively seek out and identify organizations that could include Philadelphia Saves/Get Checking into their existing curriculum, or could serve as a frequent program host site

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Posted:	May 1, 2008
Job Title:	Credit Counselor
Hours:	40 per week
Location:	Center City Philadelphia Office

Position Summary:
The Credit Counselor provides counseling and recommendations after thorough review of the client's financial circumstance. Recommendations will be outlined in the client action plan and may include enrollment in a Debt Management Plan (DMP). Counselor has additional responsibility for location facility, maintenance, and administrative requirements of their branch.

Qualifications:
Job requires individual with good verbal and organizational skills, good computer skills including Microsoft office suite of programs, minimum of 2 years credit/collections or finance experience; college degree preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Essential Functions:

Perform Credit and Debt Counseling seeking all possible solutions to resolve client's financial problems, and explain benefits of CCCS to the client
Perform Housing Counseling for acquisition, delinquency, refinancing and reverse mortgages
Effectively communicate program requirements and client responsibilities
Perform all PC functions associated with the counseling session and DMP
Prepare and file client folders
Assist in training new counselors
Facilitate Educational Seminars & Presentations
Contact delinquent clients, faulty startups, and welcoming information
Assist Marketing activity with correspondence /visits to lure attract business
Complete client research as requested
Negotiate with creditors on declined proposals until final resolution
Maintain a client database, following through regularly on declined proposals, retention issues, etc.
Understand diverse Creditor policies to provide optimal client services.
Work closely with and guide CSR's to resolve specific client inquires or issues
Attain NFCC counselor certification testing within 12 months of becoming a counselor
Maintain counselor certification
Perform counseling in office other than office base as needed and based upon scheduling to meet client demand
Perform other duties as requested by management

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Posted:	May 1, 2008
Job Title:	Customer Service Representative
Hours:	40 per week
Location:	Center City Philadelphia
FLSA:	Non-Exempt

Position Summary:
This position is responsible for handling telephone inquiries from clients and creditors with prompt and courteous service, explaining our wide-ranging services to new callers, scheduling appointments as well as performing associated varied data entry and clerical functions related to the maintenance of client accounts. The Customer service representative also handles all internal and external research and problem inquiries, solving and following through to resolution. This position is responsible for the processing and subsequent proper disbursement of payments to creditors.

Qualifications:
High School Diploma or equivalent. Previous employment experience performing similar tasks. Knowledge of consumer credit and/or financial services is a plus, but not required. Excellent problem-solving skills. A strong work ethic. Ability to multi task in a fast paced environment. Organized with attention to detail. Friendly phone voice. Excellent written and verbal communication skills. Proficiency and ability to navigate in Microsoft Windows and knowledge and experience with Microsoft Office software.

We offer competitive salary & benefits including medical, prescription drug, dental and vision insurance, paid time off, and a 401(k) plan.

Essential Functions:

Explain the services to first time callers and schedule appointments for counseling
Professionally resolve mail correspondence and internal research correspondence to a satisfactory conclusion
Prepare client payments for posting
Post and allocate client payments.
Make timely bank deposits daily
Review quality and process newly enrolled DMP accounts.
Process addition of debts to existing DMP accounts promptly
Process various client letters
Process all task requests
Process Act 91 documentation and billing under PHFA standards and guidelines
Handle telephone inquiries from clients and creditors to a conclusion
Process balance verifications and updates
Process proposal responses from creditors
Process incoming and outgoing mail
Perform maintenance on client data
Distribute all incoming faxes
Perform other functions as assigned by members of the management team

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